Getting Help with the WeGive Help Center

In this course, you’ll learn how to access support through the WeGive Help Center, including live chat, our knowledge base, the ticket desk, and public roadmap.

We’ll cover:

• Using the chatbot to ask questions or create a new support request
• Receiving AI responses and requesting a human rep by typing “transfer”
• Viewing and managing your support conversations
• Accessing the Knowledge Base for step-by-step help articles
• Logging into the Ticket Desk to view and track all submitted tickets
• Submitting bugs or feature requests via the dedicated request form
• Exploring the Public Roadmap at roadmap.wegive.com to see and upvote features or bugs
• Additional support contact: maddy@wegive.com

By the end, you’ll know exactly how to get the help you need — whether it’s troubleshooting, learning a feature, or submitting feedback.